Terms of Service

Effective date: [DATE]

These terms are a contract between you and [ENTITY NAME, jurisdiction] (“BingeReel”, “we”, “us”), [ADDRESS]. They cover the BingeReel app on iOS and Android, the websites bingereel.tv and bingereel.app, and everything we offer through them (together, the “Service”). By using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

Short version of the parts people ask about most:

• Coins are not money. Purchased coins never expire. Bonus coins expire 30 days after you receive them.
• The weekly pass is $19.99 a week ($15.99 for your first week if you take the intro offer). The yearly pass is $149.99 a year. Both renew on their own until you cancel. Cancel any time; you keep access until the end of the period you paid for.
• Auto-unlock is on by default. You can switch it off in one tap, and we confirm with you before the first automatic spend.
• Refunds for app purchases go through Apple or Google, whichever store you bought from.
• Disputes in the United States go to individual arbitration unless you opt out within 30 days.

1. Who can use BingeReel

You must be at least 13 years old to use the Service. Some titles are marked 18+ and are only shown to accounts that have declared an age of 18 or over. If you are under 18, you may use the Service only with a parent or guardian’s permission, and that person agrees to these terms for you.

If you are barred from using the Service under the law of your country, you may not use it. We may close any account we believe belongs to someone under 13.

2. Accounts

You can use BingeReel as a guest or signed in.

Guest accounts. When you first open the app we create a guest account tied to your device. Coins, passes and watch history on a guest account stay on that device. If you delete the app, reset the device, or lose it, we cannot restore a guest account and its coins. To keep your balance across devices, sign in.

Signed-in accounts. You can sign in with Google, Apple, or an email address. Signing in moves your guest balance and history into the signed-in account. You are responsible for what happens under your account and for keeping your login private. Tell us at support@bingereel.tv if you think someone else has used it.

One account per person. Do not sell, rent, or share accounts.

Deleting your account. You can delete your account from Settings in the app or by emailing support@bingereel.tv. Deletion removes your profile, history, and any coin balance, including purchased coins; deletion is not a refund route. See section 6 for refunds.

3. Coins

What coins are. Coins are a virtual credit used only inside BingeReel, mainly to unlock episodes. Coins have no cash value, cannot be exchanged for money, and cannot be transferred to anyone else or to another service. You do not own coins; we grant you a limited, revocable, non-transferable licence to use them in the Service under these terms.

Two kinds of coins.

• Purchased coins are the ones you buy. They do not expire while your account exists.
• Bonus coins are the ones you earn or receive free: check-in rewards, rewarded ads, watch-time rewards, sign-in bonuses, first-wall gifts, task rewards, and any promotional grants. Bonus coins expire 30 days after they are credited. The app shows the expiry date of each bonus grant on the wallet page.

Spend order. When you unlock an episode, bonus coins are used first, starting with the ones closest to expiring. Purchased coins are used only after your bonus coins are spent.

Episode price. The current price is 60 coins per locked episode. We show the price on the unlock screen before you spend. We can change episode prices, pack sizes, and pack prices for future purchases; changes never take away coins you already hold.

Gift coins tied to one episode. Some grants (for example the gift at your first locked episode) can only be used on the episode they were granted for. The grant screen says so.

Changes to the coin system. We may add, change, or retire coin features, and may correct balances that were credited by mistake, by fraud, or by abuse of a reward. If we ever shut down coins entirely, we will give at least 30 days’ notice and refund unused purchased coins at the price you paid for them.

4. Coin packs and one-time purchases

Coin packs are bought through Apple’s App Store or Google Play from inside the app. The packs and prices at launch (US storefront) are:

The bonus coins in a pack are bonus coins under section 3 and expire in 30 days; the base coins are purchased coins and do not expire.

First-purchase offer. New buyers may be offered one Starter pack at $4.99 that gives 500 coins immediately plus 1,500 bonus coins paid out over seven consecutive daily check-ins. Each day’s claim must be made that day; a missed day ends the payout. All coins from this offer are bonus coins and expire 30 days after each claim. The offer is available once per account.

Prices shown in the app are in your storefront’s currency and include any tax the store collects. The store may show a different price than this document if the storefront or our prices change; the price shown at checkout is the one you pay.

5. Passes (subscriptions)

What a pass gives you. While a pass is active you get unlimited viewing of every episode (no coins needed), a daily bonus-coin reward, 1080p playback, no ads, and downloads for offline viewing. Bonus coins earned from the daily pass reward follow section 3.

Plans at launch (US storefront):

• Weekly pass: $19.99 per week. New subscribers who accept the introductory offer pay $15.99 for the first week, then $19.99 per week.
• Yearly pass: $149.99 per year.

Auto-renewal. Passes renew automatically at the end of each period at the renewal price stated above, charged to the payment method on file with Apple or Google, until you cancel. Before you buy, the app shows you the price, the billing period, the renewal price after any intro period, and how to cancel. Buying the pass confirms you want it to renew.

Cancelling. You can cancel at any time. Cancelling stops future charges; it does not refund the current period, and you keep pass benefits until the current period ends. To make sure a cancellation takes effect before the next charge, cancel at least 24 hours before the period ends.

• iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose BingeReel, tap Cancel Subscription. Or in the BingeReel app: Profile, Manage Pass, which takes you to the same Apple page.
• Android: open the Google Play app, tap your profile picture, tap Payments & subscriptions, tap Subscriptions, choose BingeReel, tap Cancel subscription. Or in the BingeReel app: Profile, Manage Pass.
• Web (once web purchases are offered): sign in at bingereel.tv, open Account, then Manage Pass, and click Cancel. Cancelling on the web is as easy as signing up: no call, no chat, no retention screen you cannot skip.

Where you bought it matters. A pass bought through Apple is managed and cancelled through Apple; through Google, through Google; on the web, on the web. We cannot cancel an Apple or Google subscription for you, but we will tell you exactly where to do it if you write to support@bingereel.tv.

Price changes. If we raise the renewal price of a pass you already hold, you will be told in advance through the store, and depending on the store you may have to agree to the new price before it applies. If you do not agree, the pass ends at the close of the current period.

Intro offers are for new subscribers only, once per account and once per Apple ID or Google account, and cannot be combined with other offers.

6. Refunds

Purchases through Apple or Google. Apple and Google process the payment and handle refunds under their own rules. Request a refund at reportaproblem.apple.com or through Google Play’s order history. We do not see your card details and cannot issue an Apple or Google refund ourselves. If a store refunds a purchase, we remove the coins or pass that came with it, and your balance can go negative until it is topped up.

Purchases on the web. Refund requests go to support@bingereel.tv. We refund purchases made in the last 14 days where the coins have not been spent, and we consider other cases on their merits.

Bonus coins are free and are never refunded or paid out.

If you think you were charged by mistake, write to support@bingereel.tv with the store receipt and we will help you get it to the right place.

7. Auto-unlock

Auto-unlock lets the next locked episode open automatically using your coins so the story does not stop. It is on by default.

• You can turn it off or on at any time from the player, the coin sheet, or Settings. The toggle is always visible; it is never hidden behind a purchase.
• The first time auto-unlock is about to spend your coins, the app asks you to confirm and shows the episode price. After that, each auto-spend shows a brief notice with an undo option in the player.
• Auto-unlock only spends coins you already hold. It never buys coins, starts a pass, or charges your card.
• If your balance is too low, playback stops at the wall and you choose what to do next.

8. Rewarded ads and rewards

The app offers ways to earn bonus coins: watching rewarded ads, daily check-ins, watch-time milestones, and small tasks such as following our social accounts or turning on notifications. The reward amounts, daily limits, and streak rules are shown on the Rewards page and can change. Rewards are credited by our servers after the ad or task is verified; an ad that is closed early or blocked earns nothing. We may withhold or reverse rewards obtained through automation, emulators, ad blockers, or other abuse, and may close accounts that do it.

Ads are shown by third-party networks (AdMob at launch). What they collect is described in the Privacy Policy.

9. Your licence to watch

We grant you a personal, non-commercial, non-transferable, revocable licence to stream and, where the app allows it, download episodes for viewing inside the app. That is all. You may not copy, record, screen-capture, re-upload, redistribute, publicly show, or make derivative works of any episode, still, audio, script, or artwork; remove watermarks or notices; or circumvent any locking, DRM, or watermarking. Downloads are for offline viewing in the app and stop working when your pass ends or if the title leaves the catalogue.

10. AI-generated content

Series on BingeReel are produced with generative AI tools, including AI-generated video, voices, and characters. The characters are synthetic and are not real people; any resemblance to a real person is unintended. Titles are labelled as AI-generated in the app. We review episodes before release, but AI output can contain visual or audio errors. If you see something that looks wrong or harmful, report it from the episode menu or write to support@bingereel.tv.

11. Your content

If the app lets you post comments, reviews, lists, or a profile name and picture, you keep ownership of what you post and give us a worldwide, royalty-free licence to host, display, and moderate it inside the Service for as long as it is posted. Do not post anything illegal, hateful, sexual, harassing, spammy, or that you do not have the right to share. We can remove content and suspend accounts that break these rules.

Ideas and feedback you send us can be used by us without payment or credit.

12. Rules of use

You agree not to:

• use bots, scripts, emulators, or multiple accounts to farm rewards or game the check-in and ad systems;
• buy, sell, or trade coins, accounts, or unlocks outside the app;
• reverse engineer, decompile, or tamper with the app, its DRM, or its servers;
• scrape the catalogue or download episodes by any means other than the in-app download feature;
• use the Service to train, fine-tune, or evaluate machine-learning models;
• impersonate anyone, harass anyone, or upload malware;
• use the Service in a way that breaks the law.

We may suspend or close accounts that break these rules, with or without notice, and coins on a closed account are forfeited.

13. Intellectual property

BingeReel, its logo, the app, the website, the catalogue, and all episodes, artwork, scripts, characters, music, and text are owned by us or our licensors and are protected by copyright, trademark, and other laws. Nothing in these terms gives you any right in them beyond the viewing licence in section 9.

Copyright complaints. If you believe something on BingeReel infringes your copyright, send a notice to our designated agent at support@bingereel.tv (subject line “DMCA”) with: the work you claim is infringed; the URL or episode that infringes; your contact details; a statement that you believe in good faith the use is not authorised; a statement under penalty of perjury that the notice is accurate and you are the owner or authorised to act for the owner; and your physical or electronic signature. We will remove content that infringes and may close the accounts of repeat infringers. [Register the DMCA agent with the US Copyright Office before launch; see checklist.]

14. Third-party services

Apple, Google, and payment processors have their own terms that apply to your purchases. Ad networks and analytics providers have their own privacy practices, listed in the Privacy Policy. Links to outside sites are not endorsements, and we are not responsible for what you find there.

15. Changes to the Service and these terms

We can change, pause, or stop any part of the Service, including catalogue titles, coin prices, reward amounts, and pass benefits. When a change materially affects something you have paid for, we will tell you in advance and, where the law requires it, give you a way to end the arrangement and get a pro-rated refund.

We can update these terms. We will post the new version in the app and on bingereel.tv with a new effective date, and for material changes we will notify you in the app or by email at least 14 days before they take effect. Using the Service after that date means you accept the new terms. If you do not, stop using the Service and, if you have a pass, cancel it.

16. Ending the relationship

You can stop using BingeReel at any time and delete your account as described in section 2. We can suspend or end your access if you break these terms, if the law requires it, or if we shut down the Service. If we end your access for a reason other than your breach and you hold unused purchased coins, we will refund them at the price you paid. Sections 3, 9, 12, 13, and 17 to 21 survive termination.

17. Disclaimers

The Service is provided “as is” and “as available”. We do not promise it will be uninterrupted, error-free, or available in every country, or that any title will stay in the catalogue. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some places do not allow these disclaimers, so some of them may not apply to you.

18. Limitation of liability

To the fullest extent the law allows, BingeReel and its owners, staff, and suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Service. Our total liability to you for any claim is limited to the greater of (a) the amount you paid us in the 12 months before the claim or (b) $100. Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

19. Indemnity

If someone brings a claim against us because of your content or your breach of these terms or the law, you agree to cover our reasonable costs, including legal fees, arising from that claim.

20. Disputes and arbitration (United States)

This section applies if you live in the United States. Please read it; it affects your rights.

Talk to us first. Before starting a formal dispute, email support@bingereel.tv with “Dispute Notice” in the subject and a description of the problem and what you want. We will do the same if we have a claim against you. Both sides agree to try in good faith to resolve it within 60 days.

Arbitration. If we cannot resolve it, any dispute between you and BingeReel about the Service or these terms will be resolved by binding individual arbitration run by [ARBITRATION PROVIDER: AAA or JAMS] under its consumer rules, not in court. The Federal Arbitration Act governs this section. The arbitrator decides everything, including whether a claim can be arbitrated. Arbitration will take place by video, phone, or written submissions unless an in-person hearing is needed, in which case it will be held in the county where you live. For claims under $10,000, we will pay the arbitration filing and arbitrator fees beyond what a court filing would have cost you, unless the arbitrator finds the claim frivolous.

Exceptions. Either side can bring an individual claim in small claims court instead. Either side can go to court to stop infringement or misuse of intellectual property.

No class actions. You and BingeReel agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate claims of more than one person. If this paragraph is found unenforceable for a particular claim, that claim goes to court, and the rest of the disputes still go to arbitration.

30-day opt-out. You can opt out of this arbitration agreement by emailing support@bingereel.tv within 30 days of first accepting these terms, with your name, the email or account ID you use, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these terms.

Mass filings. If 25 or more similar claims are filed against us by the same or coordinated counsel, the claims will be handled in batches under the provider’s mass-arbitration procedures, with a small number of test cases resolved first. [Counsel to confirm the batching procedure.]

Changes to this section. If we change this section after you accept it, you can reject the change by emailing us within 30 days of the change, and the version you accepted stays in force for you.

21. Governing law and venue

These terms are governed by the laws of the State of [STATE] and, where applicable, US federal law, without regard to conflict-of-law rules. For anything that is not arbitrated, you and we agree to the exclusive jurisdiction of the state and federal courts in [COUNTY, STATE]. If you live outside the United States, mandatory consumer laws of your country may give you additional rights, and nothing here takes those away.

22. Other terms

These terms and the Privacy Policy are the whole agreement between you and us about the Service. If a court finds part of these terms unenforceable, the rest stays in force. If we do not enforce a term right away, we can still enforce it later. We may assign these terms to a successor; you may not assign them. Notices to you may be sent to your account email or shown in the app. Notices to us go to the address below.

The Service is operated from the United States. If you use it from elsewhere, you are responsible for following your local laws, and you may not use it if you are on a US sanctions list or in an embargoed country.

23. Contact

[ENTITY NAME] [ADDRESS] support@bingereel.tv bingereel.tv / bingereel.app