How can we help?

Apple or Google bills your pass, so you cancel it with them. You keep access until the end of the period you paid for.

• Manage an Apple subscription (opens in a new tab)
• Manage a Google Play subscription (opens in a new tab)

Refunds are decided by the store that charged you. Ask Apple at reportaproblem.apple.com, or Google through your Google Play order history. Our terms explain refunds.

A cancellation stops the next renewal, not one already processed. Check the date you cancelled in your store subscriptions. If you cancelled before the renewal date and were still charged, send us the order number with the form below.

In the app, open Profile, then Wallet, and tap Restore purchases. If the coins or pass still do not appear, send us the store order number.

Coins leave your balance three ways: you unlock an episode, auto-unlock unlocks the next episode for you, or reward coins expire. Episodes cost 60 coins. Reward coins expire 7 days after you get them; coins you buy never expire. Profile, then Wallet, then Records lists every change.

If you tapped Undo after auto-unlock, the coins came back and the episode locked again. Episodes watched with a pass lock again when the pass ends. Episodes you unlocked with coins stay unlocked.

Rewards arrive after the ad or task finishes. Daily limits reset at midnight in your time zone. If a finished reward is missing after an hour, tell us the time and the task.

Auto-unlock is on by default. Switch it off in one tap from the player's More menu, the coin sheet, or Settings, then Playback. See auto-unlock in the terms.

Ads sometimes run out for a while. Check your connection, wait a few minutes and try again. If it keeps happening, send us the form with your app version.

In the player, tap the screen, then the tracks button, and choose audio and subtitles for that series.

In the app: Settings, then Account, then Delete account. On the web: request deletion here. Deleting does not cancel a pass.